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CLIENT FEEDBACK AND TESTIMONIALS

Please review several comments and letters from our clients about us.

Robert

I will be retiring 3 August 2012.

I am taking this opportunity to thank you for your assistance with surveillance and investigations over the years in my practice.

Surveillance is always a hit and miss situation. Looking back over the years and the number of surveillance jobs undertaken for me, I have the clear impression that whenever your firm undertook the work, it was more likely a hit then a miss. Some may say that is just luck, but my view is that good operators make their own luck. Thank you very much for all the great work you did for my clients

E. G. Manollaras
Solicitor
Department of Attorney General and Justice

Dear Bob

I would like to thank you for your commitment to finding solutions to the security issues at Fresenius Kabi. You made yourself available at crucial times that was greatly appreciated by the staff members involved with the issues. The advice and security personnel provided by Lancasters was of the highest standard and made a difficult situation more bearable.

I look forward to staying in touch for the future.

Best regards,
Nicolas Shortis
(former Executive Vice President, South Asia Pacific, Fresenius Kabi)

I would like to thank you for the service you and your staff provided to my family and I recently.

As you are aware, we were feeling extremely vulnerable during this period. [name censored] and I were overwhelmed with the level of support you and your staff provided. From the immediate response, to the request for surveillance and the many discussions that took place with you and your staff during that time, we had total trust in you.

I have never experienced such a high level of skill and professionalism in my personal or working career as was displayed by your company, particular yourself, Mark and Luke.

Without your help, I'm certain we would have had great difficulty regaining our sanity. We have moved forward and for this I will always be grateful.

Once again Bob, many thanks!
[name censored for security]

Lancasters, through Bob and his staff, provide a highly professional service catering to a difficult market sector. From gathering evidence for the preparation of legal applications, to providing intelligence on opposing parties positioning, his teams research and investigation skills are spot on.

In terms of providing protective staff sufficiently burly as to deter problems, again Bob delivers the goods. Not once did we need to rely upon their physical skill but there was never doubt as to their ability. This of itself influenced significantly the fact that no direct conflict ever eventuated.

Over the course of six years I had need to call upon such services on numerous occasions. We also tried several other service providers, but in contrast to the others Bob always delivered the resources required on time.

I highly recommend Lancasters for any investigative and/or risk management activities that you may required to be undertaken."

Service Category: Investigative and Protective Services
Year first hired: 2000 (hired more than once)
Top Qualities: Great Results, Expert, High Integrity

Martin Jones
Former Group Director - Employee Relations
Fairfax Media

[Speaking Engagements]

On behalf of the Employee Relations Group I would like to thank you and your team for providing such an informative (and entertaining) presentation at our breakfast meeting last Thursday morning.

We really appreciate the effort you put in both the presentation and the work you do for us and we look forward to working with you in the New Year.

Thanks again
(name censored)
Partner Freehills

[Claims Conference]

I feel sure that, by any standards, our conference can be viewed as a great success. As a keynote presenter I hope you were as pleased to be associated with it as we were delighted and appreciative of your contribution.

Yours sincerely
Robert McPherson, General Manager
Australian Insurance Institute

[Credit Managers of Australia Institute]

I would like to take this opportunity to thank you very much for the most informative and entertaining presentation you gave yesterday.

I must say we were all impressed with your presentation including the surveillance videos which you showed.

I would like to thank you on behalf of everybody for the presentation because we did find it quite witty as well as you could tell it generated a relaxed but attentive rapport with you as presenter and us as attendees.

Once again thank you very much.

(name censored) Partner
Abbott Tout

[Investigation Results]

We thank you for your reports. We confirm that upon receipt of your initial factual report we were able to assess our clients exposure and ultimately resolve the matter with the Plaintiff.

We would like to take this opportunity to thank you for your assistance in this matter and in particular your speedy response to our urgent request.

We look forward to working with you again in the future.

(name censored) Partner
Dunhill Madden Butler

I write to inform you that (censored) has been settled.

Thank you for your investigations in this matter - they greatly assisted in our conduct of the case Regards

(name censored) Senior Solicitor
Torts Justice/Law Enforcement Practice Group
Crown Solicitors Office

I thank you for your invaluable assistance in achieving a successful result in this matter.

(name censored) Solicitor For Crown Solicitor
Crown Solicitors Office

Thank you for your efficient and thorough work.

David Dietz
Varuno Mineral Exploration

[Security Reviews]

Robert Lancaster form Lancasters conducted a security review for Macquarie Bank Limited at No 1 martin Place, Sydney. This survey covered all security aspects of the building.

(name censored)
Division Director
Business Services

Robert Lancaster from Lancasters conducted security reviews of all of John Fairfax Limited Group Assets in Australia in 2001.

The comprehensive surveys covered all security aspects of all facilities.

Peter Graham, Director
Group Operations

Robert Lancaster from Lancasters conducted a security review for all of Saizerya Australia facilities. This survey was extensive covering all security aspects which was of great assistance for our site security plan.

Walter Pigatto
Human Resources Manager



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